How long do I have to request a return or exchange?

You have 14 days to request a return or exchange. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How do I start a return or exchange?

To start a return or exchange, you can contact us at sales@littleriver.company. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How long do I have to ship my return after a label has been issued?

Once a return label has been issued, your package must be shipped or scanned at the post office within 10 days. If the return is not mailed within this period, the label will be voided and the return or exchange will be cancelled.

What if my item arrives damaged or incorrect?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can resolve the issue.

When will I receive my refund?

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What if my refund is taking longer than expected?

If more than 15 business days have passed since we've approved your return, please contact us at sales@littleriver.company.