Find answers to our most frequently asked questions.

frequently asked questions

What anime do you make merch for?

Little River Co. currently makes officially licensed merchandise for Attack on Titan, Tokyo Revengers, Maid Sama!, Kamisama Kiss 1 & 2, and Blue Period. 

We are in the midst of planning new upcoming collaborations.

How long does shipping take?

All orders are processed within 5-10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

How much is shipping? Where do you ship to?

SHIPPING IS FREE ON ALL ORDERS OVER $50 USD to USA & Canada* 

All of our Attack on Titan products ship free to US (excluding HI and AK) & Canada. For our other products, we offer $5 flat rate shipping on orders under $50 USD to USA* & Canada. 

*Shipping to Hawaii and Alaska is a flat rate of $9 USD. 

International Shipping

Due to licensing restrictions, only Attack on Titan, Tokyo Revengers and Blue Period products are available worldwide excluding Asia. 

Maid Sama & Kamisama Kiss products are only available in USA & Canada. 

International shipping is a flat rate of $9. Shipping to Australia or New Zealand is $12. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@littleriver.company with your name and order number, and we will look into it for you.

What is your return & refund policy?

We do not offer returns or exchanges unless it is a product error on our end. Please contact us within 10 days of receiving your order for a return or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please check size charts before placing an order as we do not offer exchanges due to sizing issues. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

You can always contact us for any return question at sales@littleriver.company.

Will I pay customs?

Little River Co. is based in Canada. As such, all orders shipping to the US with a value of UNDER $800 are duty-free.

All orders shipping to Canada are duty free.

For international orders, you may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Little River Company is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to P.O. boxes

All products can be shipped to P.O. boxes EXCLUDING oversized items such as rugs. Please provide a residential address when ordering oversized items.