Find answers to our most frequently asked questions.

frequently asked questions

What anime do you make merch for?

Please check our "collabs" tab to see what collections we have available!

We are in the midst of planning new upcoming collaborations.

How long does shipping take?

All orders are processed within 5-10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

How much is shipping? Where do you ship to?

SHIPPING IS FREE ON ALL ORDERS OVER $60 USD to USA.* 

We offer $9 flat rate shipping on orders under $60 USD to USA. 

*Shipping to Hawaii, Alaska & non-contiguous states is a flat rate of $14 USD. Please note that if you are ordering from Canada, you may be subject to duties and taxes as our warehouse is located in USA.

International Shipping

Due to licensing restrictions, various products may not ship to your country.

International shipping is a flat rate of $12. Shipping to Australia or New Zealand is $14. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Little River Company is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@littleriver.company with your name and order number, and we will look into it for you.

What is your return & refund policy?

You have 14 days to return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt orproof of purchase.

To start a return, you can contact us at sales@littleriver.company. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@littleriver.company. 

Will I pay customs?

All orders shipping to the US are duty-free.

For international orders, you may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Little River Company is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to P.O. boxes

All products can be shipped to P.O. boxes EXCLUDING oversized items such as rugs. Please provide a residential address when ordering oversized items.